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Blogger complaint leads to Muni policy change

This is about money. And doing what you say you're going to do.

It's only a quarter involved, it's not a $100 tank of gas or the $9.7 trillion national debt. But those quarters can add up to bigger numbers and, besides, if you promise someone a quarter, you should give them a quarter.

In this case, it's Muni doing the promising. The transit agency issues a Muni-to-BART ticket coupon that gives riders a 25-cent discount when you transfer from BART to Muni, then another 25 cents off when you take Muni back to BART within the next 24 hours.

Some riders, like SF State student Akit, have complained that vendors of transfer tickets outside AT&T Park are not accepting the discount coupons when riders are leaving the game. When he got stiffed, Akit asked the vendor what gives. The vendor didn't have an answer but suggested Akit ask Muni. Akit went on to fulminate about Muni honoring its agreement with passengers, etc.

So I called Muni spokesperson Judson True and he, like a stalwart public servant (I know Judson from previous lives and he's a solid guy), got right on it. "We are planning to make sure that these coupons are accepted beginning with the Giants next home stand," he said. "We're committed to taking whatever steps necessary with the staff to see that they're accepted."

What steps? "Our senior staff involved in revenue is talking to the Giants" (who also sell the transfer coupons from the ballpark windows, but Judson says Muni has responsibility for those, too). As far as their own employees/vendors? "We will speak to them, too. We want to make sure this happens."

Akit and others, let me know if any problem with this gets solved, or not.

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