For the past month and a half my fellow pharmacists and I have been doing flu vaccinations to walk-in patients as well as those with scheduled appointments. Most of the scheduled appointments are with those patient-customers that we serve every day; however, the walk-in patient-customers tend to be new to us (in the pharmacy), and many of them are new to the store, that is, this is one of the first times they have visited our store.
What does this have to do with the Wizard of Oz, or more importantly. with following the Yellow Brick Road? After a couple weeks of telling those to be vaccinated to walk around the corner to the private room in which we were doing the vaccinations and having them get "lost" in the fifteen to twenty feet to the room, our pharmacy manager put some large red heart stickers on the floor as a pathway to the room to make it easier for them. From that day forward, I would often greet, then tell these patients how to get to the room by saying, "follow the yellow brick road...err, I mean the hearts to get there, and I will meet you there." Yes, it was meant to lighten the situation, and it did! Nearly everyone smiled or grinned in acknowledgement and most quickly found the "Room of Requirement" (Oops! mixing stories here), and only a few managed to get lost getting there. All in all, a more positive outcome for all concerned and just a different take on "follow, follow, follow..."
Causes Nancy Smith Supports
Doctors without Borders
American Diabetes Association