I'm experiencing another printing issue with the printer on my network. Power went out and the printer didn't return. It's turned on but the network and computers can't see it, and I can't print from any of the four computers hooked up to it.
The is a Brother MFC-J6510DW printer in a Windows 7 environment using a Linksys WRT302N router. I bought the printer and added it the network last December, 2011. It worked great for the first six months. This is the third time that I've had issues with it.
So I've been trouble shooting. First I used the manual.
1. Is the printer connected?
2. Is it turned on?
That's what it amounts to. See, if the printer isn't working, it's because you're stupid. Nothing on there is available to help you if the printer is connected and turned on and it still doesn't print. No, it's you and your inability to turn on and connect a machine.
Turn to Google for solutions, putting in the make, model and problem. I quickly learn that the Internet is great for helping you buy a printer when you're having a problem with it. Solving the problem?
No. Only Google's first return has anything to do with my printer, or even about printers. The rest of the search returns on that first page includes Jackie Chan, a Brothers sewing machine, incest, and a few other things. Nothing else about printers.
My wife suggests Bing. Bing does a much better job. All of its returns are related to the printer's make and model.
Microsoft offers to help me with its Mr Fixit. Okay. I download and run it. It quickly comes up with a problem: "Your printer is offline. Turn it on."
Well, it is turned on. What the hell, I turn it off and on. "Problem fixed," Mr Fixit says. Really? I send a test print page. Nope, doesn't print. Mr Fixit asks, "Is the problem fixed?" No. "What do you want to do?" Well, I want to fix the initial problem that I began with you. Alas, that's not an option for Mr Fixit!
I turn to the manufacturer's support page for help. They quickly offer to sell me one. No, I want technical support. I enter my machine's model. Technical support returns with options, including trouble shooting videos. Great, let me look at those.
My model is listed but no videos are available. Ha, ha, isn't that funny? And so useful and customer centric. We'll list everything we sell and support, whether there's help for you there or not! It's our corporate sense of humor.
I uninstall and reinstall it. Test, troubleshoot, test again. Test, troubleshoot, test again.
Still nothing. Searched for issues with the router, printer, drivers, and operating system. Found many, many, many, many, many, many, many others with the same issues.
Just a lot of opportunity to buy it again, or buy something else.
It's like a summary for our world. Businesses want to build and sell you more, but they don't want to take care of what's already been built. There's no profit in that.
That's the bottom line for dealing with our world's issues: where's the profit?
Because the bottom line is, without profit, the corporations don't care. Their only allegiance is to their shareholders, and to making money.
Now back to my issue.
Causes Michael Seidel Supports
Kiva, Women's International League for Peace and Freedom, Propublica.org, Doctors Without Borders, GreaterGood.com