This used to happen often but doesn't so much any longer, that someone sends you an email, then contacts you to see if you received it.
Happened today. Received an email, read it and its thread, and bagan a response. Just as I started typing, the author contacted me via chat.
Him: Good morning. Did you get my email?
Yes. Just read it, typing up a response.
Did you understand it?
WTF? Did I understand it? Wait...was there another email? I checked for new mail. Nothing from him.
Me: Do you mean the one about xxx?
Yes. Did you understand it?
Suspicious, I read the email again. Yes, I'm just answering it now.
Cool. Can I call you to talk about it?
Oh...boy.... Sure. I gave my number, knowing he would ask what number to call, even though it's right there, at the top of our chat window.
Thirty seconds later, I answered the phone. He asked the same questions that he had in the email. I gave the answers I was preparing to type up.
He seemed relieved. I was puzzled. "Why are you so worked up about this? This is pretty straightfoward."
"The customer and sales guys are complaining so it's getting executive visibility. It was just escalated this morning, but they want it resolved yesterday."
"Can you type your answer up and send that out today?"
"As soon as we hang up." (Yes, I still use that expression, even though I 'hang up' by pushing a button.)
"Good. Thanks." He seemed even more relieved.
Now, twenty minutes delayed, I typed up the response I began earlier, and wondered what had been said to him that sent him into such a panic. He knew I'd received the email, that I understood it, and that I would answer it.
Of course, it wasn't about any of that. He just needed to talk about the problem to adjust his comfort zone.
Causes Michael Seidel Supports
Kiva, Women's International League for Peace and Freedom, Propublica.org, Doctors Without Borders, GreaterGood.com