Customers and priorities have troubled my mind this morning. I ended up phantom writing as I awaited connections to return, and then continued writing as I walked.
The first is about intracompany service relationships. It's the nature of our business to hire others divisions and people to do work for us. We don't have a choice in the matter; we can negotiate prices but there isn't any wiggle room. It's like buying gasoline. I can to the gas station and complain about it all that I wish. After that, I can buy the gas or not. But with intracompany agreements, I will use the other divisions and people, regardless of the outcomes in negotiation. We're not permitted to use outside service. In a sense, they have a monopoly.
That's why it's so frustrating. We're using their services. That makes us their customers. Yet, that's not how it works. Want to stock more parts? We can put forward all the studies, projections and logic that we want but they often respond that what we ask can't be done. Too much money, or the systems can't accomodate our needs. Then they send us a bill.
We beg and beg, please, please, listen to us. You need to listen to what I'm saying.
But, hmm, no, they reply. We disagree with what you're telling us. We'll take our chances.
Sure. They'll take their chances, but it ends up being our external customers who suffer. Then the execs get all excited, and the managers. Meetings are demanded! Explanations! And sadly, sadly, sadly, we go through this every year.
Because we can't take our business elsewhere.
Causes Michael Seidel Supports
Kiva, Women's International League for Peace and Freedom, Propublica.org, Doctors Without Borders, GreaterGood.com