The towel dispenser in Consolidated Collections’ first-floor men’s room had been broken for three months before the engraved plastic sign appeared.
Until further notice, please use attached emergency wheel (below), rather than broken lever (right), to advance hand-drying towel. Thank you. — The Oversight Subcommittee on Maintenance & Repair
Employing an ever-growing staff of fifty-nine people and headed by a forty-five-yearold former New Jersey–based bill collector, Consolidated Collections & Associates was not only the largest collection agency in Southeast Alaska, it also strove to be a leader in the implementation of organizational philosophies such as Workforce Empowerment, Dynamic Employee Integration, and Total Quality Management.
As a result, we were a company of immense job titles and extensively subdivided employee committees.