How Should Publishers Respond to eBook Errors?By Jason Boog
Today Amazon wirelessly replaced the eBook version ofNeal Stephenson‘s Reamde after readers found errors in the $16.99 eBook.
One customer called for a 75 percent refund: “this level of carelessness is inexcusable on economic grounds. I’d expect to find format errors and mangled content in a pirated ebook, not in a $17 Kindle edition. When I purchase an ebook at a price point so close to the print version, the publisher rakes in far more profit than from a print title. To then turn around and offer shoddy, incomplete text in that pricey Kindle title shows an arrogant disregard for economics, the reader, and the distribution channel.”
The Awl reprinted Amazon’s emailed response, explaining how to update your copy of the book. How do you think publishers should respond to errors in new eBooks?