Patricia Haddock's books are always well-crafted, clear, practical, and carefully designed to help their readers be successful. This is one of her best. With no nonsense, no wasted words, Haddock guides the reader through the practical skills she will need to succeed as a manager. Pat Haddock also teaches popular courses for the managers and employees of large businesses, corporations, and universities, leading them through the skills they need to succeed in business management and business communication and writing. This is a book by someone who knows business and knows how to communicate her knowledge.