Service Providers … Don’t Just Settle
By Bernadette A. Moyer
My husband and I have been giving a lot of thought to our service providers and if they are doing a good job and deserve our continued business. For the most part we have been pleased with our service providers, however on occasion it has seemed as though some providers have taken our business for granted.
We used the same wireless phone provider and car and home insurance companies for years, however last year when the bills just kept going up and up we started to shop around. We found places that charge less and yet we never went with them, what we did was go back to our existing service providers with an opportunity to meet those lower prices without reducing the quality of our service. On all accounts they did just that and met the lower price without reducing our service plan.
Sometimes when you receive really great service you begin to question the ones that may not be so great. We are firm believers that we “vote” with our dollar, who we pay for services and why we stay or when we move on with another person or company can be determined by the quality of the service provided.
Having gone through our check list from drycleaners to lawn service and lawyers to dentist, we are looking at what providers’ best represents us and do the job to a level where we believe they deserve our continued patronage. We want to know that we are a valued customer and client. Since I have been is sales for years, I know for certain, it is less expensive to keep an existing customer than it is to find a new one.
Earlier this year we fired our lawn service company due to continued weeds and went with another company, it has made a huge difference for the better. Each year we purchase a cord of wood and one year it was layered with debris, bark and sizes that didn’t work for us. We complained and when they didn’t make it right, we moved on to another company.
We no longer go to places like Jiffy Lube but rather our dealership or neighborhood garage where they know us and seem interested in making sure we are happy. Not that long ago a grocery store manager came up to me and because the lines were long asked me to go to self-check-out, and although I have done the self-check-out thing before I didn’t want to on this shopping trip. I thought, “If I wanted self-check-out I’d be in that line and Wegman’s would never ask me to do that.” I never go back to that grocery store, even though it is located closer to my home.
When this conversation came up about “service providers” we also discussed our church, the question was where they providing us with what we need and have experienced at church before and like in our resort home area?” and like many other people the answer was “no” and in our discussions we all agreed that whether it is our church, or hair salon or even our President, if the job wasn’t getting done to a level of satisfaction and where you feel that your needs are being met, then clearly it was time to fire them and move on.
Sometimes we stay in a relationship in a group because it is what we have always done. Staying can mean accepting services that are far less than what they should be and far less than what we deserve. Supporting a business and even a church or any group that isn’t interested in supporting you and providing the best services clearly does not deserve your continued business or patronage.
When it comes to service providers, don’t just settle. There is better and we are all worth the very best services available. We deserve to know that we matter and that we are valued and that our service providers are always learning, growing and wanting to be the best that they can be for us and for all their customers, clients and even parishoners.
The best way to “vote” is still with our dollar and our continued support!