Although their website says, “Sun-Maid has served consumers and customers since 1912 by providing premium quality raisins and dried fruits from the raisin and fruit farms of California to homes . . .around the world,” they are NOT serving this consumer in a timely or respectful way.
I recently purchased a package of six 1 oz. boxes of Sun-Maid California Golden raisins. When I opened the small yellow boxes, I was surprised to see regular dark raisins in each of the 6 boxes. I was concerned that Sun-Maid not only put the wrong raisins in the boxes, but the product was stale. I then looked at the sell by date which indicated: Best Before October 26, 2010. The product was two years old!
I called Sun-Maid at 1-559-896-8000 and left four messages on Monday, Tuesday, Wednesday, and Thursday. I have yet to hear back from their consumer complaint department, and so I ask, Who’s problem is this?
As a stress expert, I understand that there are greater stressors throughout our day. Do I need to be bothered by a small box of raisins? Well, it is more than that. First, I did not get the product I wanted, so I have to go back to the store and exchange for new product. Second, I purchased a product that was two years past its expiration date. Why is expired product being sold at Shop Rite in North Brunswick, NJ? Third, why is it that four phone calls were not returned from Sun-Maid to this consumer?
I was recently quoted on FoxBusiness and spoke about stressed out college students (http://www.foxbusiness.com/personal-finance/2012/10/03/help-hate-it-here-how-unhappy-freshmen-can-survive-their-first-semester/) and did an early morning radio program on stressed out moms. I mentioned my issue with raisins, being that so many moms buy these for their kids. So, as I focus on the small things in life that get us stressed, I wonder, who’s problem is this and what is the solution?