Help

Frequently Asked Questions

Have questions about getting started on Red Room? Don't worry; we have the answers here. If you are unable to find answers to your questions in our FAQs below, contact us. Please let us know when you need help and what we can do better to become your favorite community. Our friendly team is always happy to help!

SIGNING UP
I'm having trouble entering my email address. What should I do?
Why do I need to use my real name?
I write under a pseudonym. Do I still need to use my real name?
What if I have the same name as someone else?
I click "Create New Account " and nothing happens. What should I do?

HOW TO BECOME A RED ROOM AUTHOR
What are the criteria for becoming a Red Room author?
I already have a personal website. Why should I create a Red Room Author Page?
How can I get my own Author Page?
What if I'm not selected as a Red Room author?

MY ACCOUNT
Is Red Room (redroom.com) free of charge?
How do I change my password?
How do I change my email address?
What should I do if I changed my name?
How do I remove or hide my profile?
I forgot my password. Can you help me?
I forgot my username. What should I do now?
How do I determine whether I want people to contact me directly?

MY PROFILE
How do I set up my profile?
How do I upload an image to my profile?
I can't upload a photo to my profile.
What is image cropping and how do I do it?

MY WRITING
What is a published work?
What if my published work is not a book?
How do I add published works to my profile?
How can I find book cover images?
How do I upload or change a book cover image?
How do I edit or delete a published work?
How do I add my unpublished articles, short stories, poems, or other writing?

MY BLOG
How do I create a blog post?
How do I add hyperlinks to my blog posts?
How do I include images in my blog posts?
What is tagging? How do I do it?
What does RSS mean?
Can I import posts from another blog onto Red Room?
How can I promote my blog?
What is the social bookmarking toolbar?

MY IMAGE GALLERIES
How do I create an image gallery?
How do I add an image to one of the galleries?
My photo won't upload. What's wrong?
How do I edit or delete an image from a gallery?
My image file size is too large. How do I reduce it?

MY VIDEOS
How do I add video to my page?
How do I delete a video?
How do I edit a video's title or description?
My video never loads. What's wrong?

MY PODCASTS
What is a podcast?
How do I add a podcast to my page?
How do I create a podcast?
I can't upload my podcast to my page. Why?
How do I edit a podcast's title or description?
How do I delete a podcast?

MY GENRES
What is a genre?
Why should I select a genre for my work?

MY DASHBOARD
How does the dashboard work?

MY CLUBS
What are Clubs?
How do I join a Club?
How do I start a new Club?

CONTACTING AUTHORS AND MEMBERS ON THE SITE
I'm from the press and interested in writing a story about Red Room. Is there anyone I can contact?
I'm interested in contacting a Red Room author or member. What should I do?
I want to send a letter to a Red Room author or member. Can I reach them through Red Room?
What is the verification code?
How does the verification code work?
What if I can't read the verification code?

TROUBLESHOOTING
What does "This content has been modified by another user, changes cannot be saved " mean?
I'm attempting to upload a podcast and the page times out. Please help.
I'm clicking the "submit " button and nothing hap pens. What should I do?

SIGNING UP

• I'm having trouble entering my email address. What should I do?

Please be sure to use a valid email address (e.g., johnsmith@example.com). If you are encountering difficulties, please be sure that you do not have any additional characters or spaces in your email address.

• Why do I need to use my real name?

We require your real name because Red Room is an online community made up of real people just like you. We require what would be required in any real-life writers community: That people use their real names, have real published books they wrote, that they include real photos of themselves, that the work they contribute as original content is in fact their own, and that they are who they claim to be.

• I write under a pseudonym. Do I still need to use my real name?

If you're an author who writes under a pseudonym, please join using your real name. When you're ready to apply for an Author Page, list your pen name(s) on the application form. Our friendly author liaisons will be able to assist you during the application process.

• What if I have the same name as someone else?

You are given the opportunity to enter your own username, which does not have to be the same as your real name. If someone already chose that username, the signup page will let you know, and you can choose another.

• I click "create a new account" and nothing happens. What should I do?

If you are unable to submit the form to join the website, your browsers security settings may be set to block internet sessions cookies. We suggest that you please enable your cookies, by following the directions below.

If you are using Internet Explorer 7.0 for Windows:

Choose "Tools," then "Internet Options."
Click the "Privacy" tab.
The default setting is "medium." Move the slider to determine which setting you prefer. (You can also click on "Advanced" for specialized cookie treatment.)
Click "Apply" and "OK."

If you are using Firefox:

Choose "Tools", than "Options."
Click the "Privacy" tab.
Under the "Cookies" section, make certain the box to Accept Cookies is checked.
Click "OK".

If you are using Safari:

Launch your Safari browser.
Click on "Safari" in the top navigation bar.
Click on "Preferences."
Click on "Security at top of the box.
Under "Cookies," select "Only sites you navigate to."
Close the security preference box.

If you require more help, please contact us for assistance.

HOW TO BECOME A RED ROOM AUTHOR

• What are the criteria for becoming a Red Room author?

Red Room encourages writers from all walks of life and all areas of the globe to be a part of our community. Below are what we consider the minimal requirements to be considered for an Author Page. Please keep in mind that having these requirements is not a guarantee that we will approve your request. Our approval process is more of an art than a science.

In general, authors should have one or more books published by an established publisher or small/independent press to be considered for an Author Page.

As a rule, we do not accept self-published authors. Exceptions are occasionally made in the case of self-published authors we believe have significantly distinguished themselves based on their high-quality content, distribution and/or sales, professional presentation, or contribution to their genres or subject matter. Some exceptions we have made include a ninety-two-year old woman's well-written and well-received memoir and a nonfiction author of original scholarship in an esoteric area.

We agree that many self-published authors have wonderful books, and we are currently working on creating additional categories for our members including self-published authors. We want to recognize fully these authors' accomplishments and help them promote their work while still differentiating them from authors who have toiled through the years-long process of being published by others. While many self-published authors don't think there is a difference, our culture and the marketplace do.

There are other exceptions to our requirement that our authors be published by an established publisher and/or a small independent press, such as for other types of writers who may have a distinguished career being published but not in book form. We will consider journalists who have been a features writer/editor, columnist, or regular bylined reporter for an established (usually national) periodical, poets who have a chapbook published by an established publisher or small/independent press, and television writers, screenwriters, and playwrights who have at least one work that has been professionally produced and/or published.

In addition to planning to fully recognize and support self-published authors as a separate "badge of honor," we intend to do the same with journalists, poets, television writers, screenwriters, playwrights, and other types of serious writers who don't fit into the only two categories we have available at this time. Having a Member Page is something to be proud of and is an excellent platform to promote your work, connect with other writers, find mentors, and sell your work. Many of our members are professional editors, agents, booksellers, and librarians. You have the same audience and colleagues at Red Room whether you have an Author Page or Member Page.

Please keep in mind that we are still in beta, and that your feedback to our support team will help us develop Red Room into your favorite online community and help us meet all your needs as a writer. If you still have any questions, please don't hesitate to email us right now, and a real person at Red Room will be happy to hear from you.

• I already have a personal website. Why should I create a Red Room Author Page?

Red Room Author Pages aren't just for authors without websites. Several of our Red Room Authors have existing personal websites, but have chosen to set up a Red Room Author Page in order to become part of a larger online literary community. This allows them to gain new exposure (and new fans), as well as giving them a place to upload published works, reviews, interview transcripts, videos, podcasts, as well as blog entries.

• How can I get my own Author Page?

In order to request an Author Page, you must first create a full member profile and add at least one published work. After you do this, click on the Become a Red Room Author link located at the top of our homepage and submit our brief application.

• What if I'm not selected as a Red Room author?

If you are not selected as a Red Room Author, it is still beneficial to you to maintain a presence on redroom.com as a member. Our growing Member Community includes published and self-published authors, agents, publishers, editors, interested readers, and aspiring writers. Members have access to many of the same features that authors do, including blogs, image galleries, podcasting, and videos. Some members have even formed relationships with established authors and colleagues. In fact, we are creating new social networking and career-building tools every week.

MY PROFILE

• How do I set up my profile?

To create your profile, select "My Account" from the top of the Red Room homepage. Next, select "About Me" from the "My Profile" section. Complete the following sections: "About Me," "Work & Education," "Reading Interests," and "My Photo" sections. Don't forget to click the "Submit" button at the bottom of the page to save your changes.

• How do I upload a photo to my profile?

To add a photo to your profile, go to http://www.redroom.com, and choose the "Me" dropdown menu located in the navigation bar near the top of the page. Click "My Account Settings" and then, under the My Profile section, click "My Photo". Click the "Browse" button on the "My Photo" page to navigate to and select the picture file from your computer. Crop it to the size you want using the cropping tool. Don't forget to click the "Submit" button to upload your picture to Red Room.

• I can't upload a photo to my profile.

Your photo may be too large or in the wrong format. Please make sure your photo is in JPG, JPEG, or GIF format. Your picture should be no larger than 4MB in size. If your photo is the correct size and format, the culprit may be the file name. Make sure there are no spaces or symbols in the photo's file name (for example: MyPhoto.jpg not My Photo.jpg).

MY ACCOUNT

Is Red Room (www.redroom.com) free of charge?

Yes, Red Room is free to use. Join today.

• How do I change my password?

To change your password, go to http://www.redroom.com and select "My Account." Choose "Update email address or password" and make your changes. Be sure to click the "Submit" button at the bottom of the page to save your changes.

• How do I change my email address?

To update your contact email address, go to http://www.redroom.com and log in. Then, select "My Account." Choose "Update email address or password" and make your changes. Be sure to click the "Submit" button at the bottom of the page to save your changes.

• What should I do if I changed my name?

If you need to change your name on Red Room, please follow these steps to update your name:

Go to http://www.redroom.com and log in.
Click on "My Account."
Select "Basic User Information."
Make your name updates and click the "Submit" button.

Keep in mind this will only change your name as it is displayed on the website. Your username and password will remain the same. If you would like to change your username, please contact us.

• How do I remove or hide my profile?

To hide your profile, log in then select "My Account" from the top of the Red Room homepage. Next, select "About Me" and then choose the "Private" option located at the top of the page. Click the "Submit" button located at the bottom of the page to save your change. Your profile will become hidden and not be visible to anyone but you.

If you would like to cancel your membership and be completely removed from the website, please contact us for assistance.

• I forgot my password. Can you help me?

While we can't tell you what your password is (only our system knows that), we can send you to a special page that will let you create a new password. Please click here and follow the on-screen directions.

• I forgot my username. What should I do now?

Don't worry. If you have forgotten your username, click here. After you enter your email address, we'll send you special links that will allow you to retrieve your member information.

• How do I determine whether or not I want people to contact me directly?

Red Room allows authors and members to decide whether they would like to be contacted through the site. If you would like to receive messages from visitors please follow the instructions below:

Go to http://www.redroom.com and log in.
Click on "My Account" located at the top of the page.
Select "Contact settings."
Check the box that reads "Personal contact form."

By selecting this option, you are allowing Red Room members to contact you through a personal contact form. Communications through this form will be delivered to your email address above, but Red Room members will not see your actual email address.

MY PROFILE

• How do I set up my profile?

To create your profile, log in and select "My Account" from the top of the Red Room homepage. Next, select "About Me" from the "My Profile" section. Complete the following sections: "About Me," "Work & Education," "Reading Interests," and "My Photo" sections. Don't forget to click the "Submit" button at the bottom of the page to save your changes.

• How do I upload an image to my profile?

To add an image to your profile, go to http://www.redroom.com, select "My Account" and then choose "My Photo." Click the "Browse" button on the "My Photo" page to navigate to and select the picture file from your computer. Don't forget to click the "Submit" button to upload your picture to Red Room.

• I can't upload a photo to my profile.

•What is image cropping and how do I do it?

Image cropping is a fast, easy way to resize your photo so that it looks good on your redroom.com page. To use the image cropper, from you’re “My Photo” page, left-click on the large center photo and hold while dragging to capture the portion of the image you want to make visible. You can also center your photo by moving the rectangular box into position.

A preview of your cropped thumbnail picture will appear in the box on the right. When you are happy with the preview, click “Create Thumbnail.” Once you click “Create Thumbnail” you are done; there is no need to click on “Submit” for your changes to take effect.

MY WRITING

• What is a published work?

A published work can be a book, screenplay, poetry, edited anthology, or any other example of your work that has been made available to the public by a publisher.

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• What if my published work is not a book?

The published work feature can be used to add many different types of work to your Author Page. This includes but is not limited to audio CDs, screenplays, stage plays, and graphic novels.

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• How do I add published works to my profile?

First, go to http://www.redroom.com. Next, select the "Me" dropdown menu from the navigation bar near the top of the page. Then click "Add Content" from that menu, then choose "Published Work" from the "Add Content" page. A new window will open; enter the "Title," "ISBN," and "Synopsis" into the appropriate fields. Finally, upload a book cover image for your work, and add an Excerpt in the appropriate field if you like. Don't forget to click "Submit" to save your entry.

• How can I find book cover images?

If you don't have digital files of your book covers, it is best to contact your publisher and request them.

• How do I upload or change a book cover image?

First, go to your Red Room page and select the "Published Work" to which you'd like to add this image. If you are logged in, you will see an "Edit" option located at the top of the page; click this option. Scroll to the section that reads "Attached Images." Now click the "Browse" button. Navigate to your images file on your computer and select the photo you want add. Follow the screen prompts to complete your photo upload. Click "Submit" to save your entry.

• How do I edit or delete a published work?

First, go to your Red Room page and select the "Published Work" you would like to update. Next, select the "Edit" option located at the bottom of the page. You will be taken to a page that will allow you to change any of the information for your work, including the "Title," "Synopsis," "ISBN," and "Book Cover." Click "Submit" to save your entry.

• How do I add my articles, short stories, poems, or other writing to my profile?

Our "Article/Story/Poem" content type allows you to upload your writing to Red Room. Just go to http://www.redroom.com, log in with your username and password, and select "Me" on the navigation bar near the top of the page. From the dropdown menu, select "Add Content," then select "Article/Story/Poem." If you are copying and pasting from Microsoft Word, please click the "Paste from Word" icon. If you are pasting content from another website please use the "Paste as Plain Text" button. After you've entered or pasted your text, click "Submit" to save your entry.

You can also create a writing profile, "My Writing," where you tell us about yourself as a writer.

MY BLOG

• How do I create a blog post?

There are two ways to blog on Red Room. One way is to go to http://www.redroom.com. Choose the "Me" dropdown menu at the top of the homepage. Click "Add Content," then select "Blog Entry." A new window will open. This is where you can write your blog post, though we recommend writing it first in Microsoft Word or another word-processing program and copying the text. Click "enable rich text"—a small toolbar will appear. Click the "Paste from Word" icon. If you are pasting content from another website please use the "Paste as Plain Text" button. After you've entered or pasted your text, click "Submit" to save your entry.

The second way to blog is by email. Type the post in the body of an email sent from the same email address you entered when creating your account. Type the post's title in the subject line, then click "Send." The blog entry will appear on your page automatically. To learn more about this option, read our staff blog post about it here.

• How do I add hyperlinks to my blog posts?

First, click "enable rich text"—a small toolbar will appear. Highlight the text you would like to use as a link. Then click the "Link to" button on your textbox's toolbar (it looks like a chain link). In the "Link URL" field, type the address of the website to which you are linking. (Don't forget the http:// at the beginning.) Then click the "Insert" button. Finally, click "Submit" to save your entry.

• How do I include images in my blog posts?

To insert an image into a blog post, first click "Insert Image" from the blog editor toolbar. Next, insert the http:// address of your image into the "Image URL" field. Enter a description and title for the image and click the "Insert" button. Use your mouse to resize and move the image if necessary. Don't forget to click "Submit" to save your entry.

• What is tagging? How do I do it?

Tags are typed into the field called "Blog Keywords Tag" directly below the blog post, and each one is separated by a comma. You should choose basic, one- or two-word tags that someone searching for content might use to conduct a search. For example, if you’ve written about your visit to London, where you visited Buckingham Palace and caught a glimpse of the Queen, you might use the tags "London, England, Great Britain, Buckingham Palace, Queen Elizabeth, royalty." Whenever a visitor to Red Room types any of those words into the "Search" field, you blog post will be among those that appear. You shouldn’t use something like "my visit to Buckingham Palace where I saw the queen," since no one is likely to type that specific phrase into a search field.

• What does RSS mean?

"RSS" is an acronym for Really Simple Syndication. It is a protocol that automatically distributes web content to those who sign up for it. Those subscribers are notified when subjects they are interested in are published on the web. There is an "RSS" button located near the bottom of all your blog posts. Anyone wishing to subscribe to your blog feed may do so by clicking this button.

• Can I import posts from another blog onto Red Room?

We are working on this feature; however, it is not yet ready. For now, you can copy and paste text from your other blog into a Red Room blog entry template as a temporary solution.

• How can I promote my blog?

We've noticed that those who blog frequently seem to drive the most traffic to their respective Author Pages. Leaving thoughtful comments on other Red Room members' blogs is also a way to generate traffic to your own blog. Also make sure to bookmark your best posts, using the social bookmarking toolbar at the bottom of your posts. The toolbar contains icons for the major social bookmarking services, including Yahoo, Google,Facebook,and Digg.

• What is the social bookmarking toolbar?

The social bookmarking toolbar appears at the bottom of every Red Room blog. Visitors can use this toolbar to store, organize, and share their favorite links. Bookmarking allows your best content to be shared with a wider audience. This can increase traffic to your page and create more interest in you and your work. We strongly advise that you mark your best posts to get the ball rolling. You may also want to encourage your family and friends to mark your content as well. Just scroll to the bottom of your post, and click on one (or more) of the bookmarking services listed there.

MY IMAGE GALLERIES

• How do I create an image gallery?

The image gallery allows you to share photos with the entire Red Room community. Upload photos taken during readings or book signings, and/or other images you'd like to share. To create an image gallery, go to http://www.redroom.com. From the "Me" dropdown menu, select "Add Content," followed by "Image Gallery." Enter a title for your gallery and enter a brief description. Don't forget to click the "Submit" button located near the bottom of the page to save your changes and create your gallery.

• How do I add an image to one of the galleries?

First, go to http://www.redroom.com. From the "Me" dropdown menu on the navigation bar near the top of the page, choose "Add Content." Select "Image" from the "Add Content" page. Enter a title and caption for your picture in the appropriate fields. Scroll to the "Upload Image" area and click "Browse." A new window will open showing the files on your computer. Navigate to your photo file and select it. Enter a photo credit and copyright information if necessary. Press the "Submit" button located at the bottom of the page to complete your upload.

• My photo won't upload. What's wrong?

If you are having trouble uploading a photo to Red Room one of the reasons below may be the problem:

Your photo's size: Photos should be no larger than 5MB in size. (5mb is roughly equal to 5000 kb).
Your photo's file format: We can only accept photos in the .jpg or .gif format
Your photo's file name: Avoid using special characters like $, &, @, and #. Also spaces or dashes (-) should not be included in the file name.

To view your photo's file information, right-click on the picture file and choose "properties".A new window will open displaying the file name, size, and type. If you need to rename your photo, right-click on the photo-file and choose "rename."

• How do I edit or delete an image from a gallery?

Select the image you would like to delete from your gallery. Choose the "Edit" tab located at the top of the images page. Scroll to the bottom of the page and locate the "Delete" button. Press the "Delete" button to permanently remove the image. Please be very careful when deleting an image. Once an image is deleted, it cannot be retrieved.

• My image file size is too large. How do I reduce it?

If you are using Windows Vista or Windows XP, you can easily resize your photos. Right-click on your photo and select "Edit." A new window, with options for editing your picture, will open. Choose "Compress Picture" and next select "Compress for Web Pages." Click "Ok" to save your changes. The picture should now be compressed to a smaller size and be ready to upload.

MY VIDEOS

• How do I add video to my page?

Please upload your video to YouTube,Google, or Yahoo Video and get the embed code that they supply for you. Next, go to http://www.redroom.com and select "Add Content" from the "Me" dropdown menu at top of the page. Select "Video" from the "Add Content" page and paste the embed code into the "Video URL" field. Enter an appropriate title and description. Finally, click the "Submit" button located at the bottom of the page.

• How do I delete a video?

First, go to your Red Room page and select the video you'd like to delete. If you are logged in, you will see an "Edit" option located at the top of the page; click this option. At the bottom of the page, there is a "Delete" button. Click "Delete" to permanently remove the item. Please be careful when deleting content. Once an item is deleted, it cannot be retrieved.

• How do I edit a video's title or description?

First, go to your Red Room page and select the video you would like to update. Next, select the "Edit" option located at the top of the page. You will be taken to a page that will allow you to change any of the information about the video including the "Title," "Description," "Keyword," and "URL."

• My video never loads. What's wrong?

If your video is not loading, you may have entered the embed code incorrectly. Go back to the video's hosting site, and make sure that you selected the code correctly. Also, remember we only support the following video hosting sites: YouTube , Google, and Yahoo Video. If everything appears to be correct, it is possible that the video may have been deleted or had its sharing options changed by the person who first uploaded it.

MY PODCASTS

• What is a podcast?

A podcast is simply an audio file that has been made available on the internet. People can listen to podcasts on their computers or transfer them to a portable device to listen to later.

• How do I add a podcast to my page?

The first step is having your audio clip saved as a .wav or .mp3 file on your computer. Next, please go to http://www.redroom.com and select "Add Content" from the "Me" dropdown menu near the top of the page. Choose Audio from the Add Content" page. Fill in the "title," "description," and any other relevant information, including one of your published works that you'd like to promote alongside this podcast. Scroll to "Audio File Info" and select the "Browse" button. Navigate to the .wav or .mp3 file on your computer and select it. Scroll to the bottom of the page and click "Submit."

• How do I create a podcast?

To create a podcast all you really need is a computer, a microphone, audio recording software, and of course your great ideas. While we can't provide you with step-by-step instructions for creating a podcast, here are some links to two fantastic resources: How Stuff Works: Create Your Own Podcast, and APPLE SUPPORT: Recording Your Podcast with Garage Band.

• I can't upload my podcast to my page. Why?

If your audio file is not a .wav or .mp3 file, it will not upload to Red Room. Also, files larger than 100MB will not upload. We plan to expand the types of files we can support soon. If your file is the right size and in the correct format, please see these additional troubleshooting tips.

• How do I edit a podcast's title and description?

First, go to your Red Room page and select the podcast you would like to modify. Next, select the "Edit" option located at the top of the page. You will be taken to a page that will allow you change any of the information about the podcast, including its title, description, and the book you want to promote in connection with the podcast.

• How do I delete a podcast?

First, go to your Red Room page and select the podcast you'd like to delete. If you are logged in, you will see an "Edit" option located at the top of the page click this option. At the bottom of the page, click "Delete" to permanently remove the item. Please be careful when deleting content. Once an item is deleted, it cannot be retrieved.

MY GENRES

• What is a genre?

For our purposes, "genre" is simply a way to categorize writing by content and subject. For example, a novel with a love story as its central plot would most likely be considered Romance. A fictional story centering on an actual historical event is probably Historical Fiction. Reflecting on your long and adventurous life? That style of writing may best be categorized as Memoir. If your writing covers a broad spectrum of genres, don't worry; you can select more than one genre. If you feel your writing style is not accurately represented, contact us, and we will modify our list.

• Why should I select a genre for my work?

Adding genres and tags makes it easier to search for and find your work. Remember, the genre you choose is not only searchable on Red Room, but may also appear in search results on search engines such as Google, AOL, or Yahoo.

MY DASHBOARD

• How does the dashboard work?

Each type of content (your homepage, blog posts, videos, podcasts, articles, etc.) will show its own traffic graph. A "unique visitor" is someone clicking on that piece of content from a particular internet provider (IP) address, and visits from that address will be counted just once every day.

Learn more how to use your dashboard to see how many visitors you're getting, read Red Room's staff blog post Dashboard Confessional.

MY CLUBS

• What are Clubs?

Clubs are pages for people who share common interests. They're a great place to have online conversations, post event announcements, and share other kinds of content.

• How do I join a Club?

From the "Clubs" dropdown menu near the top of this page, choose "Explore Clubs." The Search box on the Explore Clubs page will help you find Clubs that match your interest. The most recently active Clubs appear there as well. Choose the Club you'd like to join—if it's an open Club, you'll be added immediately, and if it requires an administrator's permission, the administrator will get your request via email. Administrators of private Clubs must invite members to join.

•How do I start a new Club?

From the Clubs dropdown menu near the top of this page, choose "Create a New Club." Follow the steps on the short form that appears, including whether you want your club to be open, moderated, or private, and click "Submit." As the Club's administrator, you'll be able to moderate conversations and content, and also membership if you've chosen that option.

•If you have more questions about Clubs, please contact Customer Service. We hope you enjoy this exciting new feature!

CONTACTING AUTHORS AND MEMBERS ON THE SITE

• I'm from the press and interested in writing a story about Red Room. Is there anyone I can contact?

Red Room is happy to comment on our site, the importance of social networking, books and publishing, and the literary community. Please visit our Press Room for new press releases, images, background, and the contact information for our PR agent. (If you want to contact a Red Room author or member for a story, please see the answer below.)

• I'm interested in contacting a Red Room author or member. What should I do?

Red Room authors and members have determined whether they would like to be contacted by outside people, and we respect their right to their privacy and preferences. Therefore, we will not divulge authors or members' contact information. If you would like to contact a specific author, please go to his or her Author Page and select "Contact This Author" if it is available, or request to connect with him or her by clicking the Connect button beneath his or her photo . You can also access any available literary agent or publisher's information on his or her individual "Biography" page.

• I want to send a letter to a Red Room author or member. Can I reach them through Red Room?

Red Room does not provide mail forwarding services, either by email or postal mail—please don't send your communications to the staff of Red Room Omnimedia Corporation.

• What is the verification code?

Red Room uses verification codes to ensure that message senders are real people and not automated computer programs designed to send junk mail (spam). You must enter the correct verification code each time you'd like to send a message using our contact forms.

• How does the verification code work?

Human beings should be easily able to read and enter the correct code, and a computer program shouldn't be able to do so. This should prevent Red Room's contact forms from being used to send automated junk email (spam).

• What if I can't read the verification code?

If you can't read the verification code and need help, please contact our customer support department. We'll be happy to assist you.

TROUBLESHOOTING

• What does "This content has been modified by another user, changes cannot be saved" mean?

This usually happens because the "submit" button has been pressed multiple times. More than likely your changes have taken place; click the "view" tab to verify. If your changes have not occurred, please resubmit them. If the "Submit" button is unresponsive, please refresh the page by pressing "ctrl+F5." If this does not work, close your browser and start over. Remember to please only click the "submit" button once.

• I'm attempting to upload a podcast and the page times out, help.

If you are having troubles with an audio file upload first verify the following:
Is your file in .wav or .mp3 format?
Is your file under 100MB in size?
If the answer to both these questions is yes the trouble may be the file name. Read the file name carefully:
- Are there any spaces, special characters, hyphens, or underscores? If the name contains special characters, hyphens, or underscores rename your file and remove those characters.
- Do you see the .mp3 or .wav extension as part of the file name? if .mp3 or .wav is not part of the filename, rename your file to include the correct extension.

To rename your file:

Click the item's text box to select it and then type in the new name.
Press"Enter" (if using Windows) or "Return" (on a Mac) to save the new name.

After renaming the file, attempt to upload your podcast to redroom.com. If you are still having trouble after renaming the file, contact us for help.

• I'm clicking the "submit" button and nothing happens. What should I do?

You may have an older web browser. In order to use all of the advanced features Red Room offers, we suggest the following:

Internet Explorer 7	Firefox 2	Safari 3.1	Opera 9

If you are using an older web browser upgrade to the latest version by clicking on one of the above icons. To find out what browser and version you are using, click "help" and then "about" from your web browser's menu.

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