AmazonFail? We May Never Know
"NEW YORK (AP) — Two days after Amazon said a "glitch" had caused the sales rank to be dropped from thousands of books, the numbers returned Tuesday for Annie Proulx's Brokeback Mountain, James Baldwin's Giovanni's Room and other notable titles.
"The online retailer issued a promise on Sunday that the numbers would be restored. But it was Tuesday morning before sales numbers were back in place for such recent works as Chelsea Handler's My Horizontal Life and from such classics as Gore Vidal's The City and the Pillar and James Baldwin's Giovanni's Room.
"'What kind of a childish game is this?' Vidal said Monday. 'Why don't they just burn the books? They'd be better off and it's very visual on television.'"
(I often ask "what kind of childish game is this?" The most satisfactory replies usually come from my three-and-a-half-year-old niece.)
By now, most of us know that Amazon said on April 14th that the brouhaha was caused by "an embarrassing and ham-fisted cataloguing error," adding that they were "in the process of fixing the remainder as quickly as possible, and we intend to implement new measures to make this kind of accident less likely to occur in the future." From what Amazon has said so far, there's no real way of knowing whether this event was the result of an error in programming or one based more on the errant thinking of an employee. It does seem unlikley that Jeff Bezos would've made such a decision.
Several other Red Roomers weighed in on this last week:
- Jeffrey Ricker was outraged, and coined a new word
- Louise Marley was outraged as well as she reported on the event itself, and followed up with the reaction of the American Booksellers' Association
- Amy King compiled the experiences of several authors directly affected, including Red Room's Catherine Lundoff, who was the first author here to report on the matter while advocating for independent booksellers.
The first thing I thought of when I read about this was when Red Room was running ad banners from a third-party service right before last November's elections. One of the ads was by a group in favor of Proposition 8, the ballot initiative that (temporarily, we hope) overturned the California Supreme Court's decision on marriage equality. A Red Room author spotted the ad even before we did, rightly questioned it, and we took it down immediately. The point is that it was an error: Red Room is absolutely committed to human rights for everybody, and that ad appeared in spite of our support of equality for lesbians, gay men, and bisexual and transgendered people.
Again, it's hard to believe anyone in the higher leadership at Amazon would've given the go-ahead to the miscataloguing of hundreds of books, especially by authors from populations whose obstacles are already more difficult than usual. It would be nice if Amazon gave more details about the event, and whether they too support human rights. Until they do, though, I'm glad they apologized, and remain agnostic about what actually happened.
(By the way, if you wrote something on Red Room about the controversy, please let me knowand I'll add a link to the list in this post.)
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Evie Shockley says:
so through with amazon
Huntingdon,
A funny one! Thanks for posting.
As for the underlying issue, I find it so telling that the "notable titles" and "classics" have returned to regular status . . . but no word on what will happen to those newer and/or less popular books that don't have thousands and thousands of fans to put up an outcry *specifically* using their titles. Hmm....
Peace.
Huntington W. Sharp says:
Terrible
Evie, I hadn't heard that Amazon will have to restore those less well-known titles one-by-one. It does seem likely that a lot will go by the wayside, if true.
Huntington Sharp, Red Room
Evie Shockley says:
i'd love to hear . . .
. . . that this isn't the case. I'm not entirely certain how the fix works, but if there's anything to be learned from this episode, it is that vigilance is the watchword. It seems as though anything than can slip under the radar, will slip under the radar...
Marilyn Kallet says:
Amazon's Mess
I am impressed (but not at all surprised) by the fairness in your entry, Huntington, by your ability to look at both sides of the problem.
Evie's remark about vigilance seems well-taken, too. (Just because we're paranoid doesn't mean they're not out to get us! I think my Russian-Jewish grandmother said that, in Yiddish, right before she fled from the Cossacks!)
The number of authors who rallied on WOM-PO about this issue was heartening. Whether the Amazon fiasco was a glitch or not, with enough authors making a hue and cry, the company had to at least acknowledge the problem.
Huntington W. Sharp says:
Thanks...
... for your comment, Marilyn, which I just saw now. I was quite heartened by the very spirited response to this whole thing, even when I thought some people might have overreacted. Apathy is always bad, but that sure wasn't a problem here!
Huntington Sharp, Red Room