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British Airways | British Airways

arlene-goldbard's picture
Nov.26.2012
As I write this, my plane has just taken off from Heathrow, seven hours after its scheduled departure. I spent six of them on the tarmac, trying to soothe the part of my brain that was spinning a story about British Airways’ incompetence. That was fairly challenging: during the previous hour,...
ernie-j-zelinski's picture
Jan.09.2009
Ernie Zelinski Photo: The Ritz-Carlton Istanbul Yes, that is right: Air Canada Sucks and the Ritz-Carlton Rocks! Here is why: In late November KalDer - The National Turkish Society for Quality flew me to Istanbul through London, England, to make an one-hour speech about my book The Joy of Not...